Frequently Asked Questions
Everything you need to know about your Fallen Footwear order.
How long does shipping take?
Standard domestic shipping typically takes 3-7 business days. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Please ensure all tags are attached to receive a full refund or exchange.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your shoes true to size?
Most of our footwear fits true to size. However, we recommend checking the specific size guide on each product page for detailed measurements and fit recommendations.